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Frequently asked questions (FAQ)
Health, First Aid and Insurance policy
Safety first
Safety is our Top priority. We provide information on any challenges that could possibly impact your health and safety before the event.
Your health is your responsibility but we make sure you receive health support when needed when available.
Any injury is your responsibility but we make sure you receive support when needed when available.
We provide available support at the area with utmost sincerity and dedication. However, any rescue operation expenses or medical expenses incurred shall be borne by the Participant themselves.
Basic First Aid is available with Trail Coordinator.
Insurance
We do not provide any insurance. You shall facilitate your own insurance if any is needed.
Payment, cancellation and refund policy
Payment:
50% advance payment is required for the Booking.
50% left shall be paid at place and time fixed during the Hike/trek.
Online payment is preferred.
Cancellation:
Can be cancelled anytime by both parties by giving pre notice.
Refund:
If cancelled by Organizer. 100% refund.
If cancelled by a Participant before 48 hours of the event, 10% of package shall be charged as admin fee. Balance shall be refunded.
If cancelled by a Participant only after 48 hours remains for the event, no refund.
Transfer or replacement
Another person can come instead of a pre-informed person.
Booking of one event is not transferable to another event.
Natural calamity, road blockage or any unforeseen event preventing completion of the event.
We shall attempt to complete the event with optimum safety. However, continuing the event by compromising the safety shall not happen.
All extra costs incurred for other than promised services shall be borne by the participant themselves.
Alcohol, Drugs of any kind or use of sense numbing substances
Any sense numbing substances are discouraged. You might slip and hurt yourself. You might behave unconsciously and regret later. We might lose the essence of hiking. Please drink at your own risk.
*Drinking allowed on overnight hikes and customized hikes where participants are familiar to group.
*Not allowed for school and college hikes and Day Hikes.
Slow vs Fast Pacer
We appreciate your pace and fitness. However, we want to make sure no one is left behind or far ahead. Every 30 minutes or so we request everyone to wait for fellow Hikers.
Pace of every person is different. We are happy to assist but we expect you to be able to walk at least 1 km within 20 minutes. We provide information on level of difficulty, distance, elevation and duration of the hike. It will help you estimate whether you can complete that specific hike or not.
Event postpone or cancellation
Organizer can postpone and cancel the event at the convenience of Organizer.
Organizer can accept or reject participation applications at will for management.
Organizer can take actions at will for the safety and management of the team.
Mandatory Rules for all Hikes
We know all our participants are rational beings who love nature, these are precautionary rules and are only intended for the well-being of participants.
These rules are to establish average behaviour and are flexible to conscious actions. 👮♂️🙏
Do not hamper agriculture and culture of anyone on the trail.🤝
Do not harm nature in any way. Breaking branches, plucking flowers, uprooting plants, throwing garbage, is strictly prohibited. However, seasonal wild fruits like Chutro, Kafal, Aiselu can be eaten without breaking branches.🚫
Do not play music while walking. Music is only allowed nearby Tea House/breakfast breaks. Strictly prohibited on jungle trails.🔇📢
Drinking, smoking or taking any intoxicating substances are not allowed. Hikers causing and influencing others to participate in such activity shall be immediately dropped. However, responsible and private consumption without hampering the essence of the hike is allowed.🍾
We believe in creating a safe and secure environment for every participant, regardless of gender identity. Any form of abuse will not be tolerated. If you have specific concerns or need to report something, please feel free to share, and we'll do our best to address it.👷♀️
False information, spam, manipulation, hate speech, harassment, abuse, nudity or any unethical, immoral, illegal messages/activity shall be forwarded to relevant authority. 👮♂️
By default, taking photos and videos is allowed by/of everyone. If anyone does not want their photo/video taken, pre-inform the Organizer.📸
By default, every participant is assumed to be able to walk a minimum (distance - 15 km and climb - 1 km) within 8 hours. You are responsible to complete the trail on your own, on time.💪
Organisers shall not be obligated to take Hikers who are late before or during the hike who fail to reach the mentioned destination on time.🐕
Any injury or health issue is your own responsibility.⛑️
By default, everyone shall stick to group. However, leaving the group is allowed by informing the Organizer if needed.👬👭👫🧑🤝🧑
For any unforeseen situations, judgement of the Organiser shall be final.👨⚖️
For any dissatisfaction email walknepalwalk@gmail.com or any Admin Panel. 😀🙏🏻
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